Renault invest heavily in after sales and service vans

There is nothing like using the product to promote it, and that’s exactly what’s happened in one outlet of the Renault Trucks UK network. The French company, who have already won accolades for their above-average customer service levels have raised the bar higher as Renault Truck Commercials, the biggest franchise within the Renault Trucks UK supply chain, have invested over a quarter of a million pounds to ensure levels are not only maintained but surpassed in customer service and after sales services.

The fleet of new commercial vehicles, totalling £300,000 all told, comprises the Renault Master van and the Kangoo. The clever bit in this investment is getting the Kangoo out into the hands of customers who may as yet have reservations about electric vehicles. The new fleet will not only be used for their own ferrying to and from breakdown sites and services but will be offered out to customers as sixteen of them are destined to be courtesy vans in the result of a breakdown. Good news for anyone who has not taken this aspect out as an ancillary to their base van insurance policy.

Thirteen Kangoos will be used in this manner with the balance of courtesy vehicles being the Master van. At this moment, it is planned for them to be spread across the Renault Truck Commercial group’s eleven dealerships in Wales and England.

One Kangoo and three Masters will be utilised solely for the delivery of parts, making sure that customers never have to wait long for a component to arrive between services or in case of a breakdown. You will see them coming as all twenty two vehicles are kitted out in the franchise’s stand out branding and logos.

Why Renault has won so many awards for its customer service is summed up perfectly by Christophe Blazere. When it comes to running your business, time off the road means lost profit, whether it’s through stopping you getting to a job or paying out for a breakdown. You can cover the cost of your replacement components with a vehicle breakdown addition to your commercial vehicle cover but lost time is not something that you can peg back, no matter how good your van insurance policy is. Renault, and Christophe, understand this completely which is why it is imperative that they appreciate their customers’ need to “keep their business moving.”

That really is at the heart of Renault Truck Commercial’s drive to be the best network in the UK under the Renault Trucks banner. With 230 staff covering everything from servicing of LCV’s up to parts for 120 ton trucks, there is little they can’t tell you about the French standard bearer’s presence here in the UK.

For a cheap van insurance quote to go with your Renault, or any other brand of light commercial vehicle, compare from over 60 van insurance firms using our To see how much you could save on your next van insurance quote, choose from over 60 insurance firms using our bespoke online form.

Fleet management seminar highlights cost savings for 2012

Cost saving is still very much on the menu for fleet managers this year as businesses look to save costs from every conceivable angle. As such, Interactive Fleet Management kicked off 2012 with a management seminar inviting managers from fleet services and those within their organisations who actually make the key decisions in an attempt to prove to them that savings of 12% are achievable with a combination of technology, planning and the right resources.

Ran as a workshop to provide a hands on session in Surrey’s Mercedes Benz World the select group focused on a broad range of cost saving techniques to assess their suitability for their organisations to see if they were compatible with their existing framework.

There is still room for improvement across much of the UK business sector when it comes to fleet management. Many of the huge conglomerates have their fingers on the pulse of their logistics network but, below that level a company’s light commercial vehicle fleet is still budgeted on the basics: vehicle cost, fuel cost, mileage, staff and van insurance with a kitty set aside for breakdown. This workshop was to highlight the next step up and how integrated fleets, incorporating the latest software and communication technologies, have been proven to deliver huge savings.

Jayne Pett, IFM’s operations director, said that their management firm decided to put on the show not only to demonstrate the physical aspects that have changed but to bring the thought processes to the table that had instigated the efficiency drive over recent years.

She went on to add that the innovations on show deliver greater control over the costs of fuel, a dynamic that can never be truly accurately budgeted for. But, by implementing the tighter controls that are now becoming available and implementable across UK fleets, there were opportunities to cut 25% from the fuel bill, alone.

There were other aspects considered and this is probably only applicable to the larger fleet, but multi-bid contract hire can also deliver cost-savings on a huge sale. But, you do have to have a considerable amount of vehicles to generate interest in your contract in the first instance and then significantly lower the contract hire rate to make it worth their while.

Another cost that is flexible throughout the year is maintenance and reparation costs – which the seminar covered in their accident management techniques module. The better you can handle an accident once it’s happened, the closer you can work with your fleet van insurance broker to bring it to a swifter resolution. Accompanying our article van insurance – what to do in the event of an accident there is a handy little download that you can keep on your clipboard if your mind goes blank and you forget what to do immediately after an incident, courtesy of cheapvaninsurance.co.uk.

Citroen develop further with Berlingo van upgrades

Citroen have, in the past, developed an unwarranted reputation in the UK of manufacturing cars and vans that were not exactly substantial. Any driver of an age will scoff when you mention the 2CV, a much ridiculed car, but quietly smile inside with a certain fondness at its amiability.

The French manufacturers have come a long way since those ‘pram on wheels’ days, with the AX GT a much sought-after boy-racer car in the late eighties, early nineties. And the Picasso is an absolute best-seller the world over in more modern times.

Their van enjoys a similar demand (although from an altogether different market) in as much as the Berlingo is a model that does exactly what it says on the tin, and then some. It truly is a light commercial vehicle , with engines designed to maximise fuel efficiency to suit your business and fleet budget, taking into consideration ongoing fuel costs and fleet van insurance outlay. There is also a choice of petrol or turbo diesel fuel and manual, stop-start or EGS gearboxes which you can choose when you’re configuring your van to further help you derive the best from performance to stay on top of your costs.

There are also a whole host of features that you can tag on, many of them that van insurers will be looking out for. To help you save further on your van insurance and improve you visibility, there are configurations for the bulkhead to improve visibility available, rear parking sensors to avoid any van insurance claims for backing into someone and an alarm pack for £330 which will, over the life of the van, no doubt pay for itself.

If you’re looking for a van that, like the 2CV or Picasso, stands out physically as being different from other vehicles in its class, you won’t find this in the Berlingo. In either the panel-van or crew-carrying versions, it is just what you’d expect to see in a light commercial vehicle. The bonus with the popular Citroen van is the space you get for the money, especially if you go for the longer of the two models currently on the market (3.7m compared to 3.3m).

If this sounds like a minivan that would do justice to your business, it may be worth holding fire for a short  while as the standard crew-carrying version is due a facelift and its about to get one. Improvements in headlight configuration with LEDs as an optional extra are on the cards as well as a more prominent radiator grill. Internally, and perhaps why the amendments are only scheduled for the passenger version Multispace, higher grade materials and new, chic colours are being incorporated into the choices when buying new.

The model will no way rival the AX GT for pulling (off) power, nor will it be quite as luxuriant as the Picasso. But, if you’re looking for a van that’s fuel efficient, tasteful and likely to avail you of cheap van insurance, you could do much worse than the Berlingo.

No claims protection is way forward to cheapen van insurance

One of the best ways of keeping your van insurance premium at an affordable rate is by keeping hold of your no claims bonus. If you’re a van driver, the good news is that you are statistically more likely to do this, as commercial vehicle drivers make far fewer claims on their insurance than others covered on UK roads.

As a van driver you are afforded a more receptive experience dealing with insurance brokers than those in the domestic market for several reasons. In the main, by buying a van in the first instance, an insurance broker may assume that you have made a considered purchase and not simply that you’ve bought a set of wheels because all of your mates are driving. You have made a decision that affects your entire livelihood and your van insurance company will respect that decision.

But more than that, if driving is your livelihood and you’re not a tradesman who uses his van to transport his tools and enable him to work on site, it is very liable that you have racked up experience in a few years that domestic drivers may never do. There is also the very real possibility that the company for whom you’re working has put you through advanced driver training to meet their own organisational goals, therefore even more in line for cheap van insurance quotes.

There are two ways that you can protect your current no claims bonus (PNCB) and your subsequent van insurance premium. The first is, if you’ve built up enough of a history of claim-free driving, you can pay an ancillary premium on top of your base van insurance policy. The cost will depend upon how many years you are claim free and the value of the bonus you are trying to protect.

The second way is, quite obviously, by not claiming against your van insurance. Using your experience to steer clear of incidents on the road and protect your van from theft will certainly help deliver the savings you’re looking for. This service, being discounted for full years of claim free driving, can roll over for up to nine years, where it will remain at the maximum discount until you make a claim, which you will not have to if you take out PNCB, as per option one.

The ulterior motive for offering discount in this manner for your van insurance provider is retention of your business. Many insurance firms will offer you an introductory discount equivalent to any no claims up to a point, but nine years continual discount is a lot to compete against. Hence, it’s win-win: you only pay for the cheap van insurance you deserve; they retain your business as you may struggle to find cheaper van cover anywhere else.

It’s not impossible, though; see if you could save using your no claims on your next van insurance quote from over 60 brokers and direct insurers using our bespoke online form.

GB motorways and dual carriageways risk assessed

If you think your van insurance isn’t as cheap as it used to be because of the UK having dangerous roads to drive on, think again. According to one league published by EuroRAP, the basis of recent industry article, the only place with safer driving conditions in Europe is in Finland.

Anyone who’s ever been to Barcelona or Rome will not be surprised to learn that, according to the league, Italy and *Spain were deigned the most likely places you were going end up having to make a claim on your van insurance policy as they finished predictably bottom of the pile, with France surprisingly mid-table (have you ever tried crossing the Champs Elysee?).

It is, however, unclear exactly how old the statistical data found on Wikipedia is. EuroRAP now has 20 member countries, according to its latest atlas, with over 50 contributory road safety organisations providing them with data, mapping over 180,000km that have been risk-assessed across the continent to bring you such statistics and a further 60,000 which have been star-rated. Finland is no longer a part of that survey and neither are their Scandinavian neighbours, Norway.

The current eurorap atlas (in BETA) is a 106-page report published online as a readable magazine. Rather than produce a league, it publishes individual countries in the assumption that, if you’re looking to gauge your ancillary van insurance green card rates against a target country you’re looking to possibly travel to, it is advisable to use the new European Road Atlas (linked above).

*Spain has, since the league table published on Wikipedia was last updated, now achieved the highest star rating of European single lane roads from those mapped in the current atlas published by the non-profit organisation, achieving a commendable 72% of its single-lane road network gaining three stars, or more. It was Spain’s much higher motorway accident rate that had pushed them to the bottom of the league previously.

Similarly contradictory to Wikipedia and the recent article, the new survey actually confirms GB as the safest place in Europe to drive for both motorways and dual carriageways based on risk-mapping data. One crucial bit of information for fleet managers produced by this latest report is that drivers are four times more likely to have a collision on a single-lane road than on a motorway.

If your organisation is safety conscious, has a high accident rate and feeling the pressure on your van insurance budget, it may be worth looking into using UK motorways, if they’re feasibly accessible, as a way to help drive down the risk factors you expose your fleet to.

And to put the record straight about France, they have the highest star-rated dual carriageways, with 95% rated three stars or more.

We have all seen the ‘appeal from the founders’ message on Wikipedia but their article about EuroRAP road safety is certainly in need of updating and a few [citation needed]’s.

Freight Sector on target to reach 2015 emission levels

The UK’s freight haulage industry has well and truly accepted the gauntlet, by all accounts, as it strives to reduce CO2 emission levels by eight percent in the next four years. Following publication of the second yearly analysis report, the sector are bang on target to achieve their aim showing a 2.6% reduction after the two years to date, with almost four full years remaining until the end of 2015, when the figure has to be realised.

It is imperative that haulage companies do not rest on these laurels and that the reduction retains impetus, which it shows signs of doing as more and more industries of all sizes pledge their support to reducing emission levels.

As more businesses address their own fleets of van, box vans and larger commercial vehicles’ carbon footprints they are realising that steps in this direction not only help save the environment but can actually help towards their own ongoing cost savings. Van insurance brokers are re-evaluating their approaches to fleet cover, often offering cheaper alternatives if you’re showing your business is capable of turning the green corner. Initial indications are that the cleaner the emissions are the more efficient the components under the hood have to be to deliver. Therefore there is less opportunity of off-road time in garages for reparation and engine failure whilst on the road leadning to less breakdown time and a reduced propensity for accidents derived from component malfunction.

Not only that, but more efficient engines are leading to smaller cubic capacity requirements as demonstrated by the new Transit which, for its leaner, greener range it has dropped the option of 2.4l, now offering a 2.2l version only. It goes without saying that the smaller the engine the greater the opportunity of finding a cheap van insurance quote online.

This sentiment was backed up by Simon Chapman, chief economist of the Freight Transport Association. He commented that, as SMEs from the haulage sector improve their output through the technology on offer and better planning, they are discovering these cost savings in other areas of their business.

To see how much your van insurance could benefit from going greener, compare over 60 insurance companies using our online form

Even with van insurance, size matters

One of the key factors to saving money on your van insurance is actually getting the right van for the job in the first place. Many companies and individuals simply do not do enough research into what their businesses need from their commercial vehicle fleet and throw huge wads of money at vans that, for their collection and delivery needs at least, do not do the investment justice.

In the main, this is where the belief that ‘bigger is better‘ overrides any commercially derived decision when deciding on such an investment. Either that or businesses that have been established a while with similar customer bases buy like-for-like before assessing whether either their or their customers’ businesses have changed in a manner that would allow for smaller vans to otherwise suffice.

And I do not just refer to the outlay for the fleet in the first instance. There is the ongoing cost of fuel and van insurance which continually demand more from your budget than smaller capacity vans, both in volume for carriage and payload and the engines under the hood.

This is never more true than in the world of distribution, especially where companies have been drawn into the automotive sector because of the proficiency in supplying in other areas. A prime example is when I used to work in the fastener and associated product industry and we were very good at we did.

So much so that, where we were supplying large items such as cable tray for electrical enclosures or stanchions for stair lifts we were asked to supply the smaller, bespoke components that were designed specifically for the applications and were difficult to get hold of in small volumes at reasonable prices and lead times in the UK.

Not to go into too much detail as this is not business blog but about finding cheap van insurance, but, because of how lucrative supplying these smaller components were our business dynamic shifted. Not so much a conscious decision but, within any industry where you supply exceptional service, you soon attract a reputation, which is your marketing dealt with, if nothing else – you can’t beat recommendation as a tool to promote your service or product.

One aspect of our business that never changed, even long after the large components had been ditched and we were all about small, special screws, was the fleet of vans. We still kept buying the ‘good old Transit‘ and, nine times out of ten, they’d go out with components that you could have put on the passenger seat of Berlingo or some other city- or mini-van.

Because of how lucrative our business was on paper, the question of the size of the fleet, their capacities, the extra fuel and over-the-odds van insurance premiums we were paying not only didn’t get addressed but never even get posed.

When you’re making deliveries to line-side two and three times a day to facilitate a just-in-time system or the like, those savings can really start to stack up. The added fuel, wear and tear and the mileage – van insurance providers take your miles into account, too; the more miles your van travels, the higher the propensity of an accident (therefore the higher the risk) and accompanying van insurance quote.

So, when next you consider the purchase of your new fleet, ask yourself if your business model or direction has changed – you could make your business even more profitable, simply by downsizing your vans to suit your service.

Electric vans soon to be better by miles?

There is room in the electric van market for one fearless distributor in the UK to grab the bull by the horns and run with the product whilst the rest of the industry is still deliberating its worth. The fact that an investment of such magnitude is required when both the EV market and global economy look far from certain may be the stumbling block that has stopped anyone presenting themselves as a bookies favourite, thus far.

The market is crying out for just this type of investment as the government has recently confirmed that the discountable value from the list price stands at £5,000, claimable as a grant from the Department of Transport. The long term savings, both for the environment as well as relieving constraints on the fleet budget will soon be realised. Fuel has been quoted at being in the region of £0.03-£0.05/mile, depending on the load the van is carrying and it is hoped that the van insurance brokers will offer cheap cover as the ownership of the battery, one of the main components as far as cost is concerned, is retained by the factory and under a warranty that they do not necessarily have to cover within the base policy document. Details can get complicated because of this and the market has not yet erupted as was initially hoped, as per government intervention with the massive grants they are offering for any organisations looking to invest in electric vans and the environment.

However, there is a voice from the valleys that is looking both to be heard and, possibly, attract a little moral and/or financial support to boost his pitch. Entrepreneur Iain Falconer has made his interests clear and is dangling eighty-five jobs as a carrot to aid his cause in becoming the leading UK supplier of commercial electric vehicles. So far, his cries have enticed three manufacturers around the table.

It would take someone with Falconer’s knowledge of the automotive industry to make this work, given the particulars of the way things look like panning out in the EV market. Namely, the forerunners so far, namely Renault who are starting to see their first batches roll off the lines in production capacity, are selling the majority of their Kangoo ZE vans but retaining ownership of the batteries and leasing that particular component. It was the assembly of batteries to chassis’ were Falconer gained his market experience. With the Welsh Government nearing completion of suitable facilities in Minffordd, the timing couldn’t be better.

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Avoidable van insurance claims – road rage to blame pt 1

Every fleet manager accepts that their driver will be involved in accidents from time to time; it is part and parcel of the job. What is frustrating is when cheap van insurance premiums are jeopardised by moments of madness when, for whatever reason, their drivers lose their cool.

A recent report by Swinton Commercial has suggested that UK van drivers are more prone to these outbursts than other road users. According to their survey, more than half of commercial vehicle drivers have, at one time or another, been infuriated by one set of circumstances or another as they’ve carried out their daily duties behind the wheel.

Not only that, but they also admitted to slinging other drivers volleys of verbal abuse, just for good measure. In order to help retain clean licenses and avoid the risk of damaging no claims bonuses on fleet van insurance policies, Swinton have issued the following set of guidelines to follow whenever the temptation arises for the 53% of ill-tempered survey participants lose their cool with other road users, again:

Look other drivers in the eye, but in a manner that you could do so again if you were away from the environment of your job and vehicle. It is possible to look at someone in a non-aggressive manner as well as proffer a look that contains the wrath of Beelzebub, himself.

Indicate in time! One of the biggest avoidable causes for van insurance claims is when the van driver, assuming that the driver in front knows the roads as well as he or she, doesn’t anticipate a sudden turn off. Keep plenty of distance between your van and the car in front. At this time of year, this is more important than ever, although is a factor that never should be overlooked. Black ice on the roads is impossible to spot or predict and, once your front wheels catch the edge of a patch, the control of your vehicle is in God’s hands until it either clears the hazard or hits something.

With the van insurance sector suffering the effect, like all automotive premiums recently, of unqualified ‘whiplash‘ injuries, you do not want to be the driver responsible for spoiling a hitherto clean van insurance history, thus negating two years worth of no claims bonus, just for being too close to the vehicle in front. Whatever the circumstances of any such accident, it is almost unheard of for the ruling to go against the car in front.

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Electric vans soon to be better by miles cont’d?

…from With no one in the potential EV market yet to really take advantage of the new opportunity, Iain Falconer, owner of Better by Miles, is hoping to bring his experience in the bespoke battery market to the table with one eye on securing deals from three prospective manufacturers and the other on a brand new factory facility built by the Welsh Government that would create eighty-five jobs in Minffordd, Wales.

Currently, Falconer owns Better by Miles, which was created just over year ago, now distributing on behalf of DFSK Loadhopper.  Being of Chinese origin and a successful model in Asia with company sales already of 360,000 units, The Loadhopper is an interesting proposition for the UK market. There is a gap in the UK market for this, one of two, minivans that it is hoped fleet managers will take to in order to deliver cost-savings, both by way of initial outlay, fuel efficiency and, because of its lightweight build, cheap van insurance deals, too.

What Better by Miles can add to the electric van market is knowledge. Using all his experience, Falconer is reaching out to manufacturers to help improve the range of the batteries that already exist within their vehicles, which could be an issue for firms whose deliveries take them beyond local runs. Better by Miles can literally use computer simulation to assess a model of an electric van and, depending upon the range any potential customer is looking for and based upon the payload each drop is expected to carry can work out bespoke battery packages to ensure that vans can make it to and from their drops on one charge.

The timing for this venture is, obviously, now. There will come a time when drivers of electric vans can fill up anywhere along the route with no danger of putting the wrong fuel in (unless they get the voltage wrong), but, as there are so very few plug-in pit stops available for commercial vehicle use anywhere other than outside London, that day looks a long way off.

Should the right parties all confirm their interest, Iain Falconer predicts that the factory could be up and running by late 2012. From then, he envisages the initial deal would be to distribute 12,500 battery-powered vans, a usage which would incorporate pick-ups too, over the duration of a three year period.

If all of the other components click into place and Renault’s prediction of 10% of all vehicles on UK roads being electric-powered within the next five years also comes true, the ongoing savings on fuel and cheap van insurance could be instrumental in lifting many organisations and the UK economy out of its current predicament. We live in hope.

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